In 2011 and following a major client need, Rob McQuade and Dion Brant of Turnkey Management Group Pty Ltd (TMG) searched globally for a hospitality management system but ultimately couldn’t find a complete solution to meet all the needs.
There were lots of systems that different various transactional or other tasks, but nothing that completed the full cycle of logistics and services and certainly none that pulled all of the necessary information together.
Some systems looked after venues, and some looked after clients – all around the same set of events and activities – but completely disconnected.
TMG shared an office with Scott Hyde, founder and CEO of Vendormax who had some 25+ years of experience in logistics, supply chain and cloud software having developed Vendormax. Given no apparent solution to the client need, we discussed the possibility of building an end to end digital supply chain platform for events in the cloud.
We mapped out processes and presented it the client…they loved it and what is today known as Event Hub was born. We went live with our Beta V1 in November 2012…
As we continued to test our product-market fit theories three(3) recurring themes became apparent;
- Disconnected Systems
Event stakeholders, venues, clients and their guests, were not digitally connected. In environments like this stakeholders are often connected in manual ways like email, fax or phone calls. Physical paper-based tickets are registered and posted. The activities were manually repetitive, time-consuming and often fraught by human error.
- Unpackaged Services
Limited aggregation of services like tickets, catering, parking resulted in disjointed customer experiences that negatively impacted utilisation and client/guest satisfaction. Especially when it came to event rescheduling and cancellations where event organisers had to access multiple systems or contact different suppliers to manage the change.
- Multiple Tools
Event organisers were frequently seen manually copy/pasting between spreadsheets, emails and other disconnected tools. Increased event activity only compounded the problem resulting in greater operational inefficiencies, costing organisations time and money.
From Day 1, we have focussed on and continued to build a product that is singularly focussed on these industry challenges. Starting with a sole developer, Event Hub is now a team of over 15 full-time employees located in Australia and Asia Pacific. We know and understand the business of events and have substantially grown not only our development but also our support team and are proud of being now being renowned for delivering unparalleled support to our customers. Don’t take our word for it, have a look at what our customers say.
Today, over five-thousand events have been managed through Event Hub. More than one million people have been invited, seventeen thousand orders have been placed and more than an estimated $125M worth of services processed through the platform.
A fully evolved, end to end events platform is a tremendous goal and has been a huge task, but we’re not finished yet. We continue to commit to listening and responding to our customer request for new and better features and capabilities and we release updates every two weeks.
Event Hub has matured to be a sophisticated and holistic Event Relationship Management (ERM) platform for some of Australia’s biggest venues, most high profile sporting bodies and largest companies, that seamlessly integrates with ticketing providers and service providers, as well as other hospitality systems giving our clients the distinct advantage of having ALL of the tools necessary to run their premium event activities while surfacing insights to help their business relationships grow.
Scott, Rob & Dion